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Organised. Precise. Energetic? If you are ready for the next step in your hospitality career, this could be your moment.
We are Millennium Hotels, one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We are known for our outstanding service experiences and a fantastic team. We are set to bounce back as travellers get on the move again, so need the skills and personality to make it happen. That's where you come in. Copthorne Hotel Auckland City is seeking a Reservations Supervisor to step in and help lead their fantastic team.
That's where you come in.
About the role
Are you a quick learner and experienced in using ‘Opera' software? If so, this could be the role for you! Copthorne Hotel Auckland is looking for an experienced and committed person to join our Reservations team. This position requires someone with enthusiasm and initiative to deliver exceptional service and perform the duties of the role with precision and accuracy
Key Responsibilities:
- Communicating with internal and external clients
- Identifying opportunities to ensure revenue is maximised via multiple booking channels
- Ensuring revenue strategies for the hotel are optimised, leading to yield and occupancy maximisation
- Preparing and updating various key revenue and tracking reports
- Conducting site inspections with clients Assisting in Front Office operations as required
- Training front office and conference staff in order to provide service levels that meet customer expectations
Skills and Experience:
- Proven experience in a reservations hotel role
- Excellent interpersonal skills and a great telephone manner
- A high level of computer literacy
- Excellent written and verbal communication skills
- Self-motivated and target driven
- Attention to detail
- Experience with Opera or similar system is preferred
We will look after you with full time 40 hours per week, a friendly team and being part of one of NZ's leading hotel brands.
If you're ready for the next step in your career in a relaxed and sophisticated environment, apply now.
