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Your team:
The role is focused on supporting our digital customers who use the MyLotto app and website, and retail customers with ticket and prize queries.
We do this through a variety customer-facing channels, and we are seeking candidates who are passionate about delivering excellent customer experiences through voice, webchat, social, and email.
Your day-to-day:
As a Customer Service Consultant for Lotto NZ, you will:
- Support and engage with customers during their digital journey from MyLotto registration, how to play our games safely, to payments, to ticketing and prize claim support
- Resolve customer issues using sound problem-solving tools and techniques.
- Assist with general MyLotto business.
- Future development pathways may include supporting our Retail network with technical and ticketing troubleshooting, and other Tier One support activities.
A bit about you:
- Have a customer-first mindset
- Strong and effective verbal and written communication skills
- Ability to interact effectively with a wide range of people
- Ability to translate technical speak into easily understood language & instructions
- Have good operational knowledge of desktop/laptop and mobile device environments, as well as network and wireless technologies
- Have a genuine passion to find solutions and use logical thought processes to resolve issues
- Have well developed EQ
The detailed stuff:
If you choose to work in Customer Service at Lotto NZ, you are choosing flexibility, variety, and the opportunity to learn and thrive.
We operate 365 days a year, and our hours of operation are:
06:30am – 08:00pm Monday, Tuesday, Thursday, Friday
06:30am – 09:00pm Wednesdays & Saturdays
07:30am – 06:30pm Sundays
Shift patterns include a weekend day and there is some flexibility with full and part time hours, and the option to work longer days to achieve a 4-day working week, or a variation on this once training is complete.
Part time is a minimum of 30 hours, and full time is 40 hours per week.
We have a hybrid model; you will be working from our Corporate HQ in Newmarket and can spend some time working from home.
Why choose Lotto NZ:
At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So, working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having a fun along the way.
Everything we do comes back to making sure Kiwis can play in a way that’s healthy and fun, while helping thousands of community groups and organisations around Aotearoa to help make good things happen.
Come as you are:
At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to building a diverse and inclusive workforce that our customers and communities can feel a part of. We accept you and celebrate you exactly as you are, no matter your background and we want you to feel at home when you’re with us.
How we care for you:
To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we share. Some of this includes:
- Medical and life insurance, income protection and critical illness cover to make sure you’re covered whenever you need it.
- Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
- Personalised development to help you grow, including access to tools like LinkedIn Learning.
- A bright, light, modern and fun office environment with access to an onsite gym, breakfast, fresh fruit, and quality coffee.
- An annual wellness benefit to support your wellbeing.
Applications from any background are actively encouraged, however the right to work in New Zealand is a must.
If you are keen to make a meaningful difference, apply via SEEK or visit mylotto.co.nz/careers
