CUSTOMER SUCCESS MANAGER – NZ
Competitive salary and benefits package
VETTING.com has simplified background screening and removes the hassle, friction and pain from the background screening process.
Our platform is intuitive, slick and seamless. It centralises all your business checks in one location for a simpler, faster and safer process.
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We are currently trading in the UK, Ireland, Australia and New Zealand, and as part of our exciting expansion we are hiring a Customer Success Manager, remote based, in New Zealand.
This role will ensure that VETTING.com customers have an excellent experience every step of the way, and successfully drive product adoption, customer retention and all up-sells and renewals.
Your core responsibilities:
- Proactively manage customer relationships and communications, provide technical support, and ensure clients get maximum value from the platform
- Provide support to all users of our platform via email and phone when necessary
- Onboard and train new clients
- Measure, document and analyse customers’ usage and adoption of product features
- Proactively identify and pursue opportunities for upgrading/upselling services to existing customers to drive revenues and growth
About you:
You will be excited by the opportunity to join a growing business at an exciting stage of its development, applying previous skills that you have developed throughout your work experience.
You will also;
- Enjoy problem solving and be excited to help clients and candidates
- Have excellent communication skills and a strong attention to detail
- Be self-driven, with the ability to work independently as well as part of the global team
- Have high standards of your own work and service
- Be experienced in providing technical support
- Ideally have experience of renewing and growing a customer base
- Experience of the recruitment sector or working with a newly launched SaaS product, or in a start-up business are all pluses
VETTING.com is an equal opportunities employer and all successful applications will be contacted within 10 working days.
Job Types: Full-time, Permanent
Salary: $45,000.00 – $80,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Auckland: Reliably commute or planning to relocate before starting work (Required)
